Terms and Conditions

1. Scope of Services

TRUSTGATE provides a comprehensive range of finance and accounting services in the UAE, including but not limited to bookkeeping, VAT compliance, financial reporting, payroll management, business advisory, and corporate support. Details of the specific services to be delivered will be defined in a separate engagement letter or service agreement. We reserve the right to update, modify, or discontinue any service at our discretion.

2. Client Responsibilities

You agree to provide all necessary documents, information, and access to relevant personnel in a timely and accurate manner. Your cooperation is essential for the efficient and successful delivery of our services. You are solely responsible for the completeness and accuracy of the information and data you provide to us.

3. Billing and Financial Agreements

Fees for our services will be clearly outlined in the engagement letter. All payments must be made according to the schedule specified in that agreement. Invoices are payable upon receipt. TRUSTGATE reserves the right to apply late payment charges or suspend services for overdue accounts.

All fees are exclusive of UAE VAT and any other applicable taxes, which will be added to your invoice.

4. Protecting Your Information

We are fully committed to protecting the confidentiality of your sensitive and proprietary information. We will not disclose your confidential information to third parties without your prior consent, unless required by UAE law or regulatory authorities. You also agree to maintain the confidentiality of our proprietary methodologies, strategies, and any confidential information we share with you.

5. Limitation of Liability

Our liability for any claim, loss, or damage arising in connection with our services is limited to the amount of fees paid by you for the specific service involved. TRUSTGATE will not be liable for any indirect, incidental, or consequential damages. While we provide our services with due care and professional expertise, we do not guarantee any specific financial outcomes or results.

6. Ownership of Work Product

All reports, documents, and deliverables created specifically for you will become your property once full payment has been received. However, TRUSTGATE retains ownership of its pre-existing intellectual property, including templates, tools, software, and methodologies. You are granted a non-exclusive, non-transferable license to use our proprietary materials solely for your internal business purposes.

7. Termination of Agreement

Either party may terminate the agreement by providing written notice as defined in the engagement letter. Upon termination, you remain responsible for all fees and charges incurred up to the date of termination. We reserve the right to terminate services immediately in cases of breach of these terms, non-payment, or conflict of interest.

8. Legal Framework

These terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved exclusively through the courts or arbitration bodies within the applicable UAE jurisdiction.

9. Additional Terms

These terms constitute the complete agreement between you and TRUSTGATE, superseding all prior discussions or understandings. If any provision of these terms is deemed unenforceable, the remaining provisions shall remain in full effect. Failure by either party to enforce any provision shall not be considered a waiver of that right. TRUSTGATE may revise these terms at any time, and continued use of our services signifies your acceptance of the updated terms.